Party Policies
RESERVATION & PAYMENTS
A $50 non-refundable deposit is required to reserve your event date. The deposit will be applied towards your party amount.
Your event is not secured until the deposit has been received and a confirmation email has been sent.
The remaining balance is due the day of the event.
We accept Venmo, Cash, Zelle, and payments made through the website booking portal.
Returned payments, chargebacks, or payment disputes for services that have been completed will be pursued to the fullest extent permitted by law.
Pricing is based on the selected package and confirmed guest count. Any approved upgrades or add-ons will be added to the final balance.
TRAVEL, SETUP & PARKING
The Enchanted Spa is a fully mobile experience. We bring all equipment, and supplies directly to your event location.
Our team arrives approximately 30–45 minutes before the scheduled start time to complete setup.
The host is responsible for providing:
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A cleared setup area prior to arrival
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Safe and reasonable access to the event entrance
Our staff is unable to move furniture or clear the setup space. If the area is not prepared upon arrival and setup is delayed, event time will not be extended.
Travel within our standard service area is included (Salt Lake, Utah, Davis county). We are happy to travel outside of these counties to bring the spa experience to you; however, locations outside our service area will require a reasonable additional travel fee.
A parking space reasonably close to the event entrance must be available for unloading and loading equipment. We cannot park in unsafe, restricted, or tow-away zones.
If parking or access is not available and prevents us from unloading or providing services, the booking will be considered fulfilled and full payment will still apply.
OUTDOOR EVENTS & WEATHER
Outdoor parties are welcome; however, a covered backup location must always be available in case of weather changes.
If weather conditions such as snow, rain, lightning, extreme heat, or high winds make it unsafe to continue outdoors, services must move indoors or to a covered area.
If a suitable covered space is not available, services may be paused or ended early and full payment will still apply.
Weather-related rescheduling is permitted with at least 48 hours notice prior to the event. In cases of severe weather warnings or emergencies, we will work with you to reschedule as soon as possible based on availability.
Please plan ahead and ensure a backup space is available to avoid interruptions to your celebration.
RESCHEDULING & CANCELLATIONS
We understand that plans can change and will do our best to be flexible whenever possible.
Events may be rescheduled one time with at least 7 days notice prior to the event date. The new event must take place within 90 days of the original booking and is subject to availability.
The deposit is non-refundable, but it may be applied to the rescheduled date when proper notice is given.
Cancellations made:
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7 or more days before the event: deposit becomes future booking credit
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Less than 7 days before the event: deposit is forfeited
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Same-day cancellation or no-show: full event balance is required
If the event is canceled after our team has begun travel or arrives at the event location, the booking will be considered fulfilled and full payment will still apply.
No refunds are issued for services that have already been completed.
GUEST COUNT, TIMING, & OVERTIME
Final guest count and any package upgrades must be confirmed at least 72 hours before the event.
Our team carefully schedules each event, so services begin and end at the agreed start and end time.
Guests who arrive late will be welcomed to join the activity currently in progress so the party can continue smoothly for everyone.
If the event starts late due to delays caused by the host or guests, services may be shortened to avoid impacting other scheduled bookings. Full payment will still apply.
Requests to extend the event time are subject to staff availability and must be approved by our team. Approved overtime will be billed at an additional hourly rate.
ENTERTAINMENT SERVICES DISCLAIMER
All spa services and activities are provided for fun and entertainment purposes only.
The Enchanted Spa is a children’s party entertainment service and does not provide professional salon or cosmetology services. Services are not performed by licensed cosmetologists.
We do not use powered equipment, sharp cuticle tools, or harsh chemicals during any spa activities.
All services are designed to be gentle, age-appropriate, and suitable for children’s parties.
Participation in all activities is voluntary.
PRODUCTS, ALLERGIES & STAINING
We use products commonly considered safe and appropriate for children; however, skin sensitivities and allergic reactions can occur.
By booking our services, the host understands and agrees that The Enchanted Spa is not responsible for reactions to:
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Makeup, nail polish, lip products, glitter, or hair products
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Temporary tattoos, spa products, or party favors
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Food, candy, cake, or beverages present during the event
Parents or guardians must inform us of any allergies, sensitivities, or medical concerns prior to the event when signing the waiver form. Participation in services is voluntary and at the client’s own risk.
Some products may temporarily stain skin, hair, clothing, fabrics, or furniture. By booking, the host accepts responsibility for any staining that may occur and agrees to take appropriate precautions.
SUPERVISION & SAFETY
A responsible adult must be present and supervising children at all times during the event.
The Enchanted Spa provides entertainment services and is not responsible for supervising guests outside of the spa activities.
The host and attending adults are responsible for:
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Monitoring guest behavior
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Assisting children as needed
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Ensuring children remain within the party area
We reserve the right to pause or end services if the environment becomes unsafe, disruptive, or inappropriate for our staff or guests. No refunds will be issued if services are stopped for safety reasons.