Grand Enchantment

Cancellation Policy

A $50 non-refundable deposit is required to reserve your event date. The deposit will be applied towards your party amount. Your event is not secured until the deposit has been received and a confirmation email has been sent. The remaining balance is due the day of the event. We accept Venmo, Cash, Zelle, and payments made through the website booking portal. Returned payments, chargebacks, or payment disputes for services that have been completed will be pursued to the fullest extent permitted by law. Pricing is based on the selected package and confirmed guest count. Any approved upgrades or add-ons will be added to the final balance.We understand that plans can change and will do our best to be flexible whenever possible. Events may be rescheduled one time with at least 7 days notice prior to the event date. The new event must take place within 90 days of the original booking and is subject to availability. The deposit is non-refundable, but it may be applied to the rescheduled date when proper notice is given. Cancellations made: • 7 or more days before the event: deposit becomes future booking credit • Less than 7 days before the event: deposit is forfeited • Same-day cancellation or no-show: full event balance is required If the event is canceled after our team has begun travel or arrives at the event location, the booking will be considered fulfilled and full payment will still apply. No refunds are issued for services that have already been completed.

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